About Giftify:
Giftify is a global leader in providing customizable gift card solutions, helping over 500 shopping centers worldwide enhance client engagement, loyalty, and sales. Our innovative solutions seamlessly integrate with various payment systems and deliver exceptional customer experiences. Our team is dedicated to pushing the boundaries of what's possible in the gift card industry, working collaboratively across Europe and beyond.
Role Overview:
The Head of Sales & Account Management will play a pivotal role in driving our sales strategies, fostering strong client relationships, and ensuring the success of our sales and account management team. This position requires a dynamic leader with a proven track record in sales and account management, particularly within the payments or retail sectors.
Key Responsibilities:
Leadership & Team Management:
- Lead, mentor, and manage a team of 8 Business Developers and Account Managers.
- Develop and implement effective sales strategies to meet organizational goals.
- Monitor team performance, set clear KPIs, and provide regular feedback.
Client Relationship Management:
- Serve as the primary point of contact for key clients, ensuring high satisfaction and retention.
- Prepare and present customized reports for management and clients.
- Identify and pursue upselling opportunities to drive revenue growth.
Strategic Planning & Execution:
- Develop and execute sales plans to drive market expansion and growth.
- Analyze market trends and competitor activities to inform strategic decisions.
- Collaborate closely with the CCO to align sales strategies with company objectives.
Cross-Departmental Collaboration:
- Work with legal, product, finance, implementation, and marketing teams to ensure client needs are met.
- Advocate for clients by capturing feedback and ensuring it informs product development.
- Organize regular meetings and performance reviews with internal teams and clients.
Global Presence & Travel:
- Represent Giftify at industry events and commercial fairs across Europe.
- Travel as needed to meet with clients and support team activities.
Qualifications:
- 5 years of experience in sales and account management, with a strong background in payments or retail.
- Proven track record of leading and managing successful sales teams.
- Excellent leadership, strategic thinking, and analytical skills.
- Exceptional communication and negotiation abilities.
- Proficiency in CRM tools (e.g., Hubspot), MS Office, and Google Docs.
- Fluent in English
- Ability to thrive in a fast-paced environment and handle multiple priorities.
- Strong organizational skills with a keen attention to detail.
- Willingness to travel across Europe.
Why Join Us
- Opportunity to shape the future of fintech with a forward-thinking team.
- Collaborative and international work environment with over 25 nationalities, fostering diverse perspectives and global insights.
- Flexibility to work remotely and enjoy a great office located in the heart of Brussels.
- Purpose-driven culture where your contributions make a meaningful impact.